Terms and Conditions

Welcome to Hosey.

These Terms and Conditions govern your use of the Hosey website and any purchase made through our online store. By browsing our website, placing an order or using our services, you agree to these Terms and Conditions.

Please read them carefully before making a purchase.

1. About Hosey

This online store operates under the name Hosey.

Throughout these Terms and Conditions, the words “Hosey,” “we,” “us” and “our” refer to the operator of the Hosey online store.

For customer support, order enquiries or questions about these Terms, contact:

Email: clipidiaagency@gmail.com

2. Age Requirement

You must be at least 18 years old, or the legal adult age in your location, to access this website or purchase products from Hosey.

By placing an order, you confirm that:

• You meet the applicable legal age requirement.
• You are legally permitted to purchase the products ordered.
• The products are lawful to import, possess and use in your location.

We may cancel an order if we reasonably believe the purchaser does not meet these requirements.

3. Product Information

We aim to provide accurate product descriptions, images, measurements, materials and specifications.

However, product colours or appearance may vary slightly because of:

• Screen and display settings.
• Product photography and lighting.
• Supplier or manufacturing updates.
• Minor differences between production batches.

Customers are responsible for reviewing the complete product description, size, material, charging method, waterproof rating and other specifications before purchasing.

4. Product Materials and Safety

Product materials are listed using information supplied by the manufacturer or fulfilment supplier.

Customers should check product materials before use and avoid products containing substances or materials to which they may be sensitive.

Products must only be used according to the instructions supplied with the product or displayed on the relevant product page.

Stop using a product immediately if it causes pain, irritation, discomfort, overheating or an unexpected reaction.

Hosey products are sold for personal pleasure and wellness purposes. They are not intended to diagnose, treat, cure or prevent any medical condition.

5. Prices and Payments

All prices are displayed in the currency shown on the website.

Any applicable shipping costs, taxes or discounts will be displayed during checkout before payment is completed.

Payment must be completed using one of the payment methods available at checkout.

An order is not confirmed until:

• Payment has been successfully authorised.
• The customer has received an order-confirmation email.

We may correct genuine pricing, product or promotional errors. If an error affects an order, we may contact the customer and offer the choice of paying the correct price or receiving a full refund for the affected item.

6. Orders

After placing an order, customers will normally receive an order-confirmation email.

We reserve the right to cancel or refuse an order when:

• A product is unavailable.
• Payment cannot be verified.
• The delivery address is incomplete or unsupported.
• We reasonably suspect fraud or unauthorised activity.
• The order breaches these Terms or applicable law.
• An obvious pricing or product-listing error has occurred.

When a paid order is cancelled by Hosey, the amount paid for the cancelled item or order will be refunded.

7. Order Changes and Cancellations

Customers should contact clipidiaagency@gmail.com as soon as possible to request an order change or cancellation.

We will try to assist, but changes or cancellations cannot be guaranteed after an order has entered processing or been sent to a fulfilment partner.

Once an order has been dispatched, it can no longer be cancelled.

8. Shipping and Delivery

Estimated delivery time is 5–14 business days after the order has been processed.

Delivery estimates are not guaranteed. Delivery may take longer because of circumstances outside our reasonable control, including:

• Customs processing.
• Carrier delays.
• Public holidays.
• Severe weather.
• Incorrect delivery information.
• High-demand periods.
• International transport disruptions.

Some orders may arrive in separate packages when products are dispatched from different fulfilment locations.

9. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

Hosey is not responsible for delays, failed deliveries or losses caused by incorrect or incomplete address information supplied by the customer.

Contact us immediately if an address error is discovered. We cannot guarantee that the delivery address can be changed once processing has begun.

When an order is returned because of an incorrect address, additional postage charges may apply before the order can be resent.

10. Tracking Information

Tracking details will be emailed to the address entered during checkout once tracking becomes available.

Tracking information may take several business days to begin displaying updates after the order has been processed.

Customers should contact us at clipidiaagency@gmail.com when tracking has not updated for an extended period or when an order has not arrived after the estimated delivery window.

11. Discreet Packaging

We aim to dispatch orders in plain and discreet packaging.

Product names, product photographs and revealing descriptions will not normally appear on the outside of the package.

Because we use third-party fulfilment and delivery providers, minor packaging differences may occasionally occur.

12. Change-of-Mind Returns

Due to the personal and hygienic nature of intimate products, opened, used or unsealed products cannot be returned for a change of mind.

An unopened product may be considered for a change-of-mind return when:

• The item is unused.
• The hygiene seal remains intact.
• The original packaging is unopened and undamaged.
• The return request is submitted within 14 days of delivery.
• Hosey approves the return before the product is sent back.

Customers are responsible for change-of-mind return postage unless otherwise agreed.

Original shipping fees are not refundable for an approved change-of-mind return.

Do not return a product without first contacting clipidiaagency@gmail.com.

13. Faulty, Damaged or Incorrect Products

Customers should contact us within 14 days of delivery if a product arrives damaged, faulty or different from what was ordered.

Please include:

• The order number.
• A clear explanation of the issue.
• Clear photographs or a short video showing the issue.
• A photograph of the packaging and shipping label where relevant.

Depending on the issue and the customer’s rights under applicable law, an eligible claim may result in a repair, replacement, refund or another appropriate remedy.

Australian consumer guarantees may apply when goods are faulty, unsafe, not fit for purpose or significantly different from their description. These rights cannot be removed by a store policy.

14. Hygiene Restrictions and Consumer Rights

Our hygiene restrictions apply to change-of-mind returns.

They do not remove a customer’s rights when a product is faulty, unsafe, incorrectly described or otherwise fails to meet a mandatory consumer guarantee.

Where Australian Consumer Law applies, Hosey will provide the remedy required by law.

15. Lost or Missing Orders

Contact clipidiaagency@gmail.com when an order has not arrived after the estimated delivery period.

We may investigate the shipment with the fulfilment provider or delivery carrier.

An order will not automatically be treated as lost simply because it is delayed.

Where tracking or the carrier confirms that a package is lost, we may provide a replacement or refund after completing the investigation.

16. Delivered but Not Received Orders

When tracking states that an order was delivered but the customer cannot locate it, the customer should:

• Check the delivery address entered at checkout.
• Check around the property and any safe-drop location.
• Ask household members, neighbours or building management.
• Contact the delivery carrier.

Contact Hosey after completing these steps and we will review the available delivery information.

We are not responsible for packages that are stolen or misplaced after confirmed delivery, except where applicable law requires otherwise.

17. Pleasure Guarantee

Any Hosey Pleasure Guarantee applies only to products that are clearly marked as eligible on the product page.

The guarantee does not promise or guarantee that every customer will experience an orgasm or any particular physical result. Individual experiences differ.

To make a claim under an advertised Pleasure Guarantee, customers may be required to:

• Contact us within the guarantee period displayed on the product page.
• Provide their order number.
• Explain the issue with the product.
• Follow the product instructions and reasonable troubleshooting steps.
• Meet any product-specific eligibility requirements.

The Pleasure Guarantee is an additional store benefit and does not replace any rights available under Australian Consumer Law. Warranties and other additional promises operate alongside consumer guarantees.

18. Product Use

Customers are responsible for using products safely and according to the supplied instructions.

Before use, customers should:

• Inspect the product for visible damage.
• Read all instructions and warnings.
• Confirm lubricant compatibility.
• Confirm whether the product is waterproof, water-resistant or not suitable for water.
• Clean the product according to the manufacturer’s instructions.
• Use only suitable chargers, cables and batteries.

Hosey is not responsible for damage caused by misuse, unauthorised modification, improper charging, incorrect cleaning or failure to follow safety instructions, except where liability cannot lawfully be excluded.

19. Promotions and Discount Codes

Discount codes must be entered before checkout is completed.

Unless expressly stated otherwise, discount codes:

• Cannot be applied after an order is placed.
• Cannot be exchanged for cash.
• Cannot be combined with another offer.
• May exclude selected products.
• May have an expiry date.
• Are limited to one use per customer.

We may cancel or refuse a promotional discount when it is affected by an obvious error, misuse or fraudulent activity.

20. Website Use

Customers must not:

• Use the website for unlawful or fraudulent purposes.
• Attempt to interfere with the website’s operation or security.
• Introduce malware, viruses or harmful code.
• Copy or commercially exploit website material without permission.
• Use automated tools to scrape, overload or interfere with the website.
• Provide false information or impersonate another person.
• Attempt to access another customer’s account.

We may suspend or restrict access when we reasonably believe these Terms have been breached.

21. Intellectual Property

The Hosey name, logo, website design, written content, graphics, photographs and promotional materials belong to Hosey or are used with permission from their respective owners.

Customers may not reproduce, modify, distribute, sell or commercially use our content without prior written permission.

22. Third-Party Services

The Hosey website may use third-party providers for:

• Website hosting.
• Payment processing.
• Order fulfilment.
• Shipping and delivery.
• Email communication.
• Analytics and advertising.

These providers may have their own terms and privacy policies.

Hosey is not responsible for the content or operation of unrelated external websites linked from our store.

23. Privacy

We may collect information reasonably required to:

• Process and deliver orders.
• Verify payments.
• Communicate with customers.
• Provide customer support.
• Prevent fraud.
• Improve the website and customer experience.
• Meet legal obligations.

Payment information is processed through third-party payment providers. Hosey does not normally receive or store complete bank-card details.

Further information should be provided in a separate Privacy Policy.

Most Australian small businesses with annual turnover of $3 million or less are not automatically covered by the Privacy Act, although exceptions may apply depending on their activities.

24. Limitation of Liability

To the maximum extent permitted by law, Hosey is not responsible for indirect or consequential loss caused by:

• Improper product use.
• Failure to follow product instructions.
• Incorrect customer information.
• Delivery delays outside our reasonable control.
• Unauthorised account use.
• Third-party websites or services.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

25. Product Availability

All products are subject to availability.

We may:

• Limit the quantity of products available.
• Remove products from the website.
• Change product details.
• Discontinue products.
• Cancel an order when stock becomes unavailable.

When an unavailable paid item cannot be supplied, the customer will receive a refund for that item.

26. Changes to These Terms

We may update these Terms and Conditions when our products, services, policies or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date.

The Terms applying to an order will generally be the version displayed when the order was placed.

27. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws.

Nothing in this section limits any rights a customer may have under the laws applying in their location.

28. Contact Us

For questions about an order, return, refund or these Terms and Conditions, contact:

Business name: HoseyEmail: clipidiaagency@gmail.com

Please include your order number when contacting us about an existing order.