FAQs

1. Is the packaging discreet?

Yes. All orders are shipped in plain packaging with no product names, images or revealing descriptions displayed on the outside.

2. How long does delivery take?

Estimated delivery time is 5–14 business days after your order has been processed.

Delivery may occasionally take longer because of customs, public holidays, carrier delays or high-demand periods.

3. Will I receive tracking information?

Yes. Tracking details will be emailed to you once your order has been shipped and tracking becomes available.

It may take a few days for the carrier to display the first update.

4. Can intimate products be returned?

For hygiene and safety reasons, opened or used intimate products cannot usually be returned for a change of mind.

Contact us if your item arrives damaged, faulty or incorrect so we can review the issue and provide an appropriate resolution.

5. What should I do if my product arrives damaged or faulty?

Contact us within 14 days of delivery with your order number, a description of the problem and clear photos or a short video showing the issue.

Once your claim has been reviewed, eligible orders may receive a replacement, store credit or refund.