Shipping Policy
Thank you for shopping with Hosey. This Shipping Policy explains how orders are processed, shipped and delivered.
For questions about an order, contact us at clipidiaagency@gmail.com.
Order Processing
Orders are usually processed within 1–3 business days.
Processing time is separate from delivery time. Orders placed on weekends or public holidays may begin processing on the next business day.
During sales, holidays or periods of high demand, processing may take slightly longer.
Estimated Delivery Time
Estimated delivery time is 5–14 business days after processing.
Delivery times are estimates and cannot be guaranteed. Delays may occur because of:
- Customs processing
- Public holidays
- Severe weather
- Carrier disruptions
- High-order volumes
- International shipping delays
- Incorrect or incomplete delivery information
We will provide available tracking information so customers can follow the progress of their order.
Shipping Locations
Hosey ships to the locations available during checkout.
Shipping availability may depend on the product, delivery destination and local import restrictions. Customers are responsible for ensuring that the products ordered are legal to purchase, import and possess in their location.
Shipping Costs
Shipping costs, when applicable, will be displayed during checkout before payment is completed.
Any available free-shipping promotion will be clearly displayed on the website or during checkout.
Customers will not be charged additional shipping fees after placing an order unless they request a delivery change that creates an extra cost.
Tracking Information
Tracking details will be sent to the email address used during checkout once the order has shipped and tracking becomes available.
Tracking may take several business days to display its first update. This does not necessarily mean that the order has not been shipped.
Please check your junk or spam folder if you have not received your tracking email.
Separate Packages
Orders containing multiple products may arrive in separate packages because items may be dispatched from different fulfilment locations.
Separate packages may have different tracking numbers and may arrive on different days. Customers will not be charged additional shipping fees simply because an order is divided into multiple packages.
Incorrect Delivery Information
Customers are responsible for entering a complete and accurate:
- Full name
- Delivery address
- Apartment or unit number
- Suburb
- State
- Postcode
- Country
- Contact email
Contact clipidiaagency@gmail.com immediately if you notice an error.
We will try to update the delivery information, but changes cannot be guaranteed once an order has entered processing or has been dispatched.
Hosey is not responsible for delays, failed deliveries or lost packages caused by incorrect or incomplete information provided by the customer.
Additional shipping charges may apply if an order must be resent because the original address was incorrect.
Delivery Delays
Most orders should arrive within the estimated delivery period. However, shipping delays can occasionally occur outside our reasonable control.
Contact us at clipidiaagency@gmail.com when your order has not arrived after the estimated delivery period.
Please include:
- Your full name
- Your order number
- The email address used during checkout
- Your tracking number, when available
We will review the tracking information and contact the fulfilment provider or delivery carrier when necessary.
Australian businesses should not advertise delivery periods they cannot reasonably meet. When a paid product is not supplied within the promised or reasonable period, the business may need to provide an appropriate solution, such as completing delivery, replacing the order or issuing a refund.
Lost Packages
An order will not automatically be treated as lost simply because it is delayed or because tracking has not recently updated.
When the delivery carrier or fulfilment provider confirms that a package is lost, Hosey will review the order and may provide an appropriate replacement or refund.
Customers may be required to confirm their delivery details and cooperate with the carrier’s investigation.
Delivered but Not Received
When tracking shows that an order has been delivered but you cannot locate it, please:
- Check around the property and any safe-drop areas.
- Check with other household members.
- Ask neighbours, reception or building management.
- Confirm that the delivery address on your order is correct.
- Contact the delivery carrier using your tracking number.
After completing these steps, contact clipidiaagency@gmail.com and we will review the available delivery information.
Hosey is not responsible for a package that is stolen or misplaced after confirmed delivery unless applicable consumer law requires otherwise.
Damaged Packages
When your package or product arrives damaged, contact us within 14 days of delivery.
Please provide:
- Your order number
- Clear photographs of the packaging
- Clear photographs or a short video of the damaged product
- A photograph of the shipping label
- A description of the issue
Do not dispose of the packaging or damaged item until we have reviewed your claim.
An eligible claim may receive a replacement, refund or another appropriate remedy. This policy does not limit any rights available under Australian Consumer Law. Store policies cannot override consumer-guarantee rights.
Customs, Duties and Import Charges
International orders may be subject to customs duties, taxes or import fees charged by the destination country.
Unless stated otherwise during checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.
Hosey is not responsible for delays caused by customs authorities or for orders refused because the customer did not pay an applicable import charge.
Order Changes and Cancellations
Contact clipidiaagency@gmail.com as soon as possible if you need to change or cancel an order.
We will try to assist, but changes and cancellations cannot be guaranteed once an order has entered processing.
Orders that have already been dispatched cannot be cancelled.
Discreet Packaging
We aim to ship every Hosey order in plain, discreet packaging.
Product names, product photographs and revealing descriptions will not normally appear on the outside of the package.
Because orders may be handled by third-party fulfilment providers and carriers, minor packaging differences may occur.
Contact Us
For shipping, tracking or delivery questions, contact:
Business name: HoseyEmail: clipidiaagency@gmail.com
Please include your order number when contacting us about an existing order.