Return Policy

Thank you for shopping with Hosey. This policy explains when products may be returned and how refunds, replacements and faulty-product claims are handled.

For all return requests, contact clipidiaagency@gmail.com before sending anything back.

Change-of-Mind Returns

Due to the personal and hygienic nature of intimate products, Hosey does not accept change-of-mind returns for products that have been:

Opened
Used
Tested
Unsealed
Removed from their original packaging

An unopened product may be eligible for a change-of-mind return when:

The product is unused and unopened
The hygiene seal remains completely intact
The original packaging is undamaged
You contact us within 14 days of delivery
Hosey approves the return before it is sent

Customers are responsible for return postage costs for approved change-of-mind returns.

Original shipping charges are not refundable for change-of-mind returns.

A refund is not required where a customer simply changes their mind, chooses the wrong product, finds the item cheaper elsewhere or decides they no longer want it. However, when a business offers a change-of-mind policy, it must follow the terms it advertises.

Faulty, Damaged or Incorrect Products

Arrives damaged
Is faulty or unsafe
Does not work as described
Is significantly different from its description
Is different from the product you ordered

Please email clipidiaagency@gmail.com and include:

Your full name
Your order number
A description of the issue
Clear photographs or a short video showing the problem
A photograph of the packaging and shipping label, where relevant

Customers will never be required to provide photographs or videos showing intimate use of a product.

Depending on the nature of the problem, an eligible claim may result in a repair, replacement, refund or another remedy required under Australian Consumer Law. Businesses cannot remove these rights through their store policies.

Major and Minor Problems

When a product has a major problem, the customer may be entitled to choose between a replacement and a refund.

A major problem may include a product that:

Is unsafe
Cannot be used for its normal purpose
Is significantly different from its description
Would not have been purchased if the problem had been known
Cannot be repaired within a reasonable period

For a minor problem, Hosey may first provide a repair or replacement within a reasonable time.

Time Limits for Claims

Please contact us within 14 days of delivery wherever possible so that we can investigate the issue quickly.

This 14-day notification request does not remove any rights that may apply under Australian Consumer Law. Consumer-guarantee rights cannot automatically be restricted to a fixed number of days.

Return Approval

Do not send a product back without contacting us first.

Once your request has been reviewed, we will provide instructions explaining:

Whether the product must be returned
Where it must be sent
What evidence is required
Whether a replacement, refund or another solution will be provided

Products returned without approval may not be accepted.

Return Shipping Costs

For approved change-of-mind returns, customers are responsible for return shipping costs.

When a product is confirmed as faulty, damaged or incorrect, Hosey will cover reasonable return shipping costs where required by law or provide another suitable return arrangement. Online customers have the same consumer rights as customers purchasing in a physical store.

Refund Processing

Once an approved return or refund claim has been completed, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

We cannot issue refunds to a different card, bank account or payment method.

Shipping charges may also be refunded where required because a product was faulty, damaged, incorrect or otherwise failed to meet a consumer guarantee.

Exchanges and Replacements

When a replacement is approved, we will arrange for the same product to be resent where stock is available.

When the original product is unavailable, we may offer:

A similar replacement
Store credit
A refund

You will be contacted before a different product is supplied.

Sale and Discounted Products

Sale, discounted and clearance products are subject to the same consumer guarantees as full-priced products.

A product cannot be refused a remedy solely because it was purchased during a sale or using a discount code.

Products Damaged Through Misuse

A return, replacement or refund may not be available when a product has been damaged because of:

Incorrect use
Failure to follow instructions
Improper cleaning
Incorrect charging
Accidental damage
Unauthorised modification
Normal wear and tear
Using an incompatible lubricant or accessory

This does not affect any rights that cannot legally be excluded.

Pleasure Guarantee

The Hosey Pleasure Guarantee only applies to products clearly marked as eligible and is subject to any conditions displayed on the relevant product page.

The guarantee does not promise that every person will experience an orgasm or a particular physical result. Individual experiences vary.

Any Pleasure Guarantee offered by Hosey operates in addition to, and does not replace, consumer rights under Australian Consumer Law.